Draft document pending legal review.
Last updated 2026-10-20
Delivery methods
- Electronic ticket: a PDF or mobile ticket available for secure download from the link to your order, sent by email.
- Official mobile transfer: tickets transferred to your account in the organiser's official ticketing app.
- Supplier fulfilment: tickets sent directly by our supplier, following the instructions in your order.
- Delayed delivery: some organisers release tickets close to the event date. The expected timing is shown on the event page.
Tracking
Your order page shows every step: Payment confirmed, Processing, Ready for delivery, Delivered. We only mark an order as delivered once the tickets have actually been sent or transferred.
Problems
If you have not received your tickets [48 hours] before the event, contact us immediately at ticketwelcome@proton.me.